Give new volunteers a good first shift.
The first task shapes the experience of the entire association. A clear contact person, a clear role, and a good conclusion make it easier to get back on track.
Published September 12, 2026 · Gatherheart
A new volunteer not only faces a task, but also the culture of the association: How do we talk to each other? Can you ask questions? Who makes decisions? And are you noticed when you show up?
If the first shift starts with a locked door and the message "you'll figure it out", even a dedicated member might doubt if there's room for them. A good introduction doesn't need to be long, but it needs to be planned.
Designate one person to receive it.
Write down the name and contact information of the person who will meet the new employee. The contact person should be familiar with the task and have time for a brief welcome. "Just ask someone" is not a role; it shifts the responsibility back to the new employee.
Send three simple pieces of information before the shift: the meeting time and place, who to find, and what you might want to bring. Avoid a full handbook of the association. It can come later when the information makes sense.
Choose a first task with visible results.
The first task should be able to be completed within the agreed time and not require hidden expertise. Presenting materials with an experienced volunteer is often better than being solely responsible for an area with many unwritten rules.
Also explain why the task is there. "We put the small cones here so that the children's group can get started quickly" makes more sense than a series of movements without purpose.
Show only what is necessary
Briefly review access, security, and the tools used on duty. Leave the rest for later. New volunteers rarely remember ten names, four committees, and all the traditions after one night.
Write critical steps in the task description so that the person can orient themselves without having to ask again. This is especially useful when closing, keys, money, food, or other items where the order matters.
End the shift properly.
Spend five minutes on three questions: What worked? What was unclear? Would you like a similar task again? Listen without defending the system. The new ones often see things that the experienced have become blind to.
Thank them specifically: "You got the registration table set up before the participants arrived," says that the effort was noticed. Then, tell them what the next step is, without pressuring them to promise anything immediately.
In the Hjerterum Association, the first shift can be assigned together with an experienced volunteer and receive a brief instruction. Do not create the new one in all groups from the first day. Only grant access to the tasks and information required by the role.